Terms of Service

Last updated: 13/12/2024

TenderRadar is a platform that facilitates tender searching and delivers personalized results for business users. It is provided by Archweb, Lindleya 16, 02-013 Warsaw, Poland (TIN: 7182079547). Using the service constitutes acceptance of these Terms of Service.

Registration and Use of the Service

Registration requires providing accurate information and accepting these Terms of Service. Users must maintain the confidentiality of their login credentials. The provider reserves the right to verify the information provided. Using TenderRadar is subject to payment according to the pricing available on the service website.

User Rights and Responsibilities

Users may utilize the platform's features within the scope of their subscription. They must comply with Polish law and these Terms of Service and must not share their account with third parties.

Provider's Responsibility

The provider makes every effort to ensure uninterrupted service operation. However, it is not liable for disruptions caused by factors beyond its control, improper use of the service by the user, or lost profits resulting from using or being unable to use the platform.

TenderRadar uses artificial intelligence (AI) algorithms for automatic tender searching and analysis. The provider notes that results delivered by AI may not always be fully accurate. The platform is informational only, and business decisions should not rely solely on results provided by the AI system.

Payments, Subscription Cancellation, and Refund Policy

Using TenderRadar requires a subscription, as per the pricing on the service website. Payments are processed through the specified system, and subscriptions renew automatically at the end of each billing period.

You can modify your subscription or cancel automatic renewal anytime by emailing support@tenderradar.com. Changes take effect at the end of the current billing period.

Subscriptions are billed in advance and are non-refundable, except under certain promotional conditions. If a money-back guarantee was offered at the time of purchase, you may request a refund within the specified period by contacting support@tenderradar.com.

Privacy and Data Protection

Personal data is processed in accordance with the Privacy Policy and applicable laws, including the GDPR. Data is used exclusively for providing the service and communicating with users.

Complaints

Complaints should be submitted via email to support@tenderradar.com. The complaint should include the user's details, a description of the issue, and the subscription number. A decision regarding the complaint will be sent to the user by email within 14 business days.

Changes to the Terms of Service

The provider reserves the right to modify these Terms of Service at any time. Changes take effect 14 days after being announced via email or in-system notifications. Continued use of the service after the changes take effect constitutes acceptance of the updated Terms of Service. If users do not accept the changes, they have the right to terminate the agreement by sending notice to support@tenderradar.com.

Final Provisions

These Terms of Service are governed by Polish law. Any disputes arising from these Terms of Service shall be resolved by the court having jurisdiction over the provider's registered office.